Warranty

Where a product carries a manufacturer or seller warranty, the duration and what it covers are stated on that product's own page. Warranty terms vary by product and by brand — please check the specific listing for your item rather than assuming a blanket period applies across our whole catalogue.

Where no warranty period is stated on a product page, no additional manufacturer warranty is implied beyond your statutory rights as a consumer and the return window described in our Returns, Refunds & Cancellations Policy.

A stated warranty, where one applies, typically covers manufacturing defects that appear during normal use within the stated period — for example a component failing on its own, not as a result of an accident, liquid exposure, unauthorised repair, or misuse.

Physical damage, liquid damage, or damage from an accident, drop, or misuse after delivery.

Normal wear and tear, and consumable parts (such as batteries) that naturally degrade with use over time.

Damage caused by a repair or modification carried out by anyone other than an authorised service provider for that brand.

Cosmetic issues that do not affect the product's function, reported after the return window in our Returns, Refunds & Cancellations Policy has closed.

Contact us through your account's order page or our Contact page with your order number, a description of the fault, and photos or a short video where possible. For products sourced from a third-party supplier, we will coordinate with them on your behalf as needed; you do not need to contact the manufacturer or supplier directly.

Depending on the product and the nature of the fault, a warranty claim may result in a repair, a replacement, or — where neither is available — a refund.

A fault reported within the return window described in our Returns, Refunds & Cancellations Policy is generally handled as a return under that policy. A fault that appears after that window, on a product with a stated warranty still in effect, is handled as a warranty claim under this page. Luxtronics will tell you which applies when you report an issue, so you do not need to work it out yourself.