Returns, Refunds & Cancellations

You can cancel an order free of charge at any time before it has shipped, from your account's order page or by contacting us. Once an order status shows as shipped, it can no longer be cancelled — please refer to the Returns section below instead.

We may also cancel an order before shipment — for example if a product turns out to be out of stock, a pricing or listing error is discovered, or delivery to your address is not possible — in which case you will receive a full refund of any amount already collected.

You may request a return within 7 days of the delivery date shown on your order, for the reasons described below. Requests made after this window will be considered only where the product is confirmed to have a manufacturing defect covered under Warranty.

Item received damaged, defective, or dead on arrival.

Wrong item shipped — you received a different product, variant, or quantity than what you ordered.

Item materially not as described on the product page.

Unopened item in original, unused, sealed condition with all accessories, manuals, and packaging intact, where you simply changed your mind — accepted at our discretion and subject to a return-shipping deduction as described below.

Products showing signs of use, physical damage, or missing accessories/packaging, where the return is not due to a defect, wrong item, or damage on arrival.

Products damaged due to misuse, accident, unauthorised repair, or normal wear after delivery.

Any product explicitly marked as non-returnable on its product page at the time of purchase.

Contact us through your account's order page or our Contact page within the return window, with your order number and, for a damaged/defective/wrong item, photos or a short video showing the issue. Our team typically reviews a return request within 2 business days and will confirm whether it is approved, and the next step (a courier pickup, or instructions to ship the item back).

If the return is due to a defective, damaged-on-arrival, or wrong item, we bear the return shipping cost — a pickup will be arranged at no charge to you.

If the return is an accepted "changed my mind" return on an unopened item (see §3), return shipping is your responsibility unless we state otherwise for that specific order.

Once a returned item is received and inspected (or, for a pre-shipment cancellation, immediately), we process the refund of the amount actually paid for the order.

For an order placed on Cash on Delivery where payment has already been collected at the door, the refund is paid to you by bank transfer or UPI to the details you provide — there is no card or online-payment refund path for a COD order, because none was charged in the first place. We will ask you for these details once your refund is approved.

The refundable amount is always based on what was actually collected from you for that order, never an order's full listed value if less than that was actually paid — for example, if an order is cancelled before delivery and nothing was ever collected, there is nothing to refund; if a partial amount was collected, that is the ceiling for any refund against that order.

Refunds are typically settled within 5–7 business days of approval. Every refund is independently reviewed and approved by a member of our team other than the one who received your request, and every refund is recorded against your order with a settlement reference you can ask us about at any time.

To help us resolve a damaged or wrong-item delivery quickly, please report it within 48 hours of delivery wherever possible, with photos. Reports made later, up to the 7-day return window in §2, are still accepted but may take longer to verify.

Questions about a specific order's return or refund status can be raised from your account's order page, or through our Contact page. Luxtronics aims to acknowledge every return/refund query within 2 business days.