Customer care

How can we help?

Find the right next step for shopping, orders and product support.

01

Shipping Policy


Orders are dispatched within 1–2 business days. Delivery is expected 3–7 business days after dispatch. Contact support if an order needs clarification.

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02

Returns & Refunds


For an existing purchase, keep the order number ready and contact Luxtronics so the applicable return or refund steps can be confirmed.

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03

Warranty


Warranty coverage can depend on the product and seller. Review the information supplied with the product and contact support before making a claim.

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04

FAQs


Use Search to find products, Wishlist to save them, Cart to review an order, and Account to view orders and profile information.